Sunday, December 30, 2012

My Dearest Target, I Feel So Deceived

Dear @Target,

I love your store. Truly, I do. If you had an opening for a person who shopped and delivered someone's order, I would totally do it. Like Peapod. But better, because it is Target, so, you know.

There is rarely a complaint that I have with you. The store I go to always has sufficient lanes open, is clean and well-stocked, and I never feel as though I'll be shot in the parking lot. Even in the dark.

I do, however have two tiny little complaints. Well, one is minor, the other're messing with my feelings Target. And that's just not cool.

The first is that I wish you had larger carts. Not for everyone, of course, but for those who walk into your store knowing that they'll spend a couple hundred dollars on large paper products and other various household necessities and groceries. Kind of like how the grocery store has those little carts for when you are going to pick up just a few things, but...bigger. Can you get working on that? K thanks.

The second is that you shouldn't try to trick your customers. It's not nice. Let me explain.

Every couple of months, I go to Target and am thrilled to see that several of the things that I buy are on sale. But they just aren't on sale. If you buy two of certain kinds of items, let's say Bounty and Charmin, you get a $5 gift card to use on your next purchase! Yes! Saving me money and bringing me back to spend more! Genius! It makes me feel so warm and fuzzy inside when the cashier says, "And you have earned a $5 gift card, here you go." I tuck it lovingly into my wallet right next to my RedCard. (Oh by the way, thanks for the additional 5% off every time I check out. I have gotten so used to it I almost asked the cashier at the grocery store I sometimes frequent why my total didn't go down once she was finished scanning. Now that would have been awkward.)

I was thrilled today when I went in to get my usual stock of paper towels and toilet paper when I saw that the $5 gift card was ON! Yes! I shoved the 18 pack of Bounty onto the bottom of my cart and headed for my Charmin. I'm a tad particular about my Charmin. You see, I like the blue kind, but I don't like it when the roll is so big it doesn't fit in my little toilet paper holder in my guest bathroom. So I always get the double roll, as opposed to the mega roll. The mega roll is just kind of ridiculous. I always get this particular combination of Bounty and Charmin to get my gift card, and each aisle had the little red and white cards in front of the products telling me that there was a special. Since I do it all the time, I didn't think to look at the little black print on the little red and white card that was in front of the toilet paper. I knew how this worked.

Fast forward to check-out. The lovely cashier scanned the paper towels, and then the toilet paper, and moved on to the next item. Wait, wait a minute...where is my gift card? I want my $5! They always give it to me when the second item is scanned. That's just how it works! When I asked her about it, she told me that the Charmin wasn't one of the qualifying combinations with the Bounty, but instead I could get a free Charmin Freshmates. Um, no. I don't want a Charmin Freshmates. I want my $5 gift card.

Why the change Target? WHY? I've been getting this gift card for as long as you've been doing it, and I always get the exact. same. products.  If you didn't want to include the 24 double rolls of ultra soft toilet paper, then why run another special at the exact. same. time? So people will grab the usual and not find out until the get to the check-out, where there are four very impatient if not-too-bright customers waiting behind me?? (What? It was obvious how much I was buying, why get in line when half of my cart is still full? You have to know it's going to be a while.) I feel tricked, deceived, and kind of dumb. I don't like feeling dumb. It's like you knew I would just grab the same products and be forced to buy them even though they are not on sale once I got to the check-out. And, to top it all off, I didn't even get my free Freshmates!

I know what you are going to say. Read the fine print. Easy enough, but as a mom of two two-leggers and three four-leggers and a husband whose nickname is justifiably Workaholic, you can't expect me to read the fine print on the same special that I have always indulged in! . go to Target alone for a mini-vacation, not to squint my eyes and attempt to do math in my head. That's just no fun.

So can you do me this tiny little favor? Just keep the good old specials the same? Don't make things so difficult. Keep us busy moms in mind. And make some bigger carts. Please and thank you.

Have a good new year,

1 comment:

Anonymous said...

I presume that you sent this to Target